Warranty & Guarantees
Our Streak-Free Guarantee
If it’s not right, we fix it.
Anything not right at the final walk-through gets corrected on the spot, before you pay.
Price confirmed before we start.
No surprise charges once we’ve begun the job.
You check the work first.
We walk every window with you — you confirm it, then you pay.
What This Means in Practice
Every full-service visit ends the same way: we walk the job with you, window by window, before we consider it done and before you pay. If something isn’t right — a missed corner, a streak, a spot the light catches differently — we fix it on the spot.
Pricing is confirmed before we start work, based on your window count, story height, and glass condition. There are no surprise charges added once the job is underway.
For details on our licensing and insurance coverage, see our Licensed & Insured page.
What the Guarantee Covers
The guarantee is about the quality of the clean itself. If a window is not right when we finish, you should not have to live with it or pay for it.
- Streaks, smears or missed spots on glass we cleaned
- Missed corners, frames, sills or tracks included in the visit
- Screens included in the visit that were not properly cleaned
- Anything you point out during the final walk-through
What It Does Not Cover
Some glass problems are outside what any cleaning can fix, and we will tell you about them before we start rather than after.
- Moisture or fog between double panes, which is a failed window seal
- Etching where minerals have bonded into the glass surface
- Cracks, chips, scratches or damage that existed before the visit
- New salt, dust or spotting caused by weather or sprinklers after the visit
If something is only noticed after we leave, contact us as soon as possible and we will look at it.
Guarantee Questions
Straight answers about how the guarantee works.
Do I pay before or after the walk-through?
After. We walk the job with you first, and payment happens once you have confirmed the work.
What if it rains right after my windows are cleaned?
Rain can leave new marks as it runs over glass. That is a weather effect rather than a cleaning defect, but we are happy to advise on timing your next visit.
Is the price guaranteed too?
Yes. Pricing is confirmed before work starts, and no surprise charges are added once the job is underway.